Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the Platform, you confirm that you are legally capable of entering into a binding agreement and that you will comply with these Terms and all applicable laws.

If you do not agree to these Terms, do not use the Platform.

2. Eligibility & Accounts

Users may register and use the Platform as tenants, property owners, property managers, company members, or authorized representatives. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

• You agree to provide accurate, current, and complete information.
• You agree not to share credentials or allow unauthorized access.
• We may suspend or terminate accounts to protect the Platform, Users, or third parties.

3. Description of Services

The Platform may provide tools and features for property and tenant management, rent tracking and payment processing, invoicing and payment records, maintenance requests, lease and document management, tenant and property-related communications, employee and team management, account notifications, reporting, property administration, and other business or workflow functions related to rental property management.

Certain features, including payment collection, payment processing, transfers, payouts, messaging, notifications, third-party integrations, and other financial or communication services, may be provided through or depend upon third-party service providers and may be subject to additional eligibility, verification, availability, geographic, technical, or account requirements.

Features and functionality may vary based on account type, subscription plan, user role, verification status, property portfolio, device, location, or availability. Imanogo may add, modify, improve, limit, suspend, or discontinue features of the Platform from time to time, subject to applicable law and these Terms.

Any agreements, leases, disputes, and obligations between tenants and property owners/managers are solely between those parties.

4. Payments & Payment Processing

Payment processing services are provided by Stripe, Inc. and its affiliates (“Stripe”) via Stripe Connect. By using payment features, you agree to be bound by applicable Stripe terms, including the Stripe Services Agreement and (where applicable) Stripe Connect terms.

• Stripe’s terms apply to you directly and govern payment processing, disputes, chargebacks, and compliance.
• We do not control Stripe’s services and are not responsible for Stripe decisions (including holds, reversals, or account limitations).
• You authorize us and Stripe to process transactions and related data for providing payment features.

Processing Fees:

By opting in to receive payments through the Imanogo platform using Stripe, you acknowledge and agree that processing fees will be deducted from incoming payments. Credit and debit card transactions are subject to Stripe’s standard processing fee of 2.9% + $0.30 per transaction, plus a $1.00 application processing fee charged by Imanogo LLC.

ACH (bank account) transactions are available for U.S. Dollar (USD) payments only and are subject to a Stripe processing fee of 0.8% of the transaction amount, capped at a maximum of $5.00 per transaction, plus a $1.00 application processing fee charged by Imanogo LLC. ACH payments typically require 4–5 business days to fully process and settle into your connected bank account.

All applicable fees will be deducted automatically at the time of each transaction. Processing fees, settlement times, and payment availability are subject to change based on Stripe policies, banking networks, and platform updates. By enabling payment processing through Imanogo, you authorize the automatic deduction of all applicable transaction and platform fees.

The Platform is not responsible for payment processing errors, chargebacks, reversals, disputes, fraud, payment delays, or failures caused by Stripe, banking networks, or card issuers.

Free Trial Account Limitations:

Free trial accounts may have limited access to payment collection, processing, transfer, and payout features. Imanogo may require additional account, identity, business, or payment verification before enabling or expanding payment capabilities. These safeguards are designed to help protect property managers, tenants, and the Imanogo community from fraud, unauthorized transactions, and other suspicious activity. Payment features may remain restricted until all required verification and account review requirements have been successfully completed.

Payment Review, Holds, and Payout Release Policy:

To help protect users, tenants, property management companies, and the Imanogo platform from fraud, unauthorized transactions, payment disputes, and other financial risks, Imanogo may review payment activity before funds are approved for payout.

Connected Account Verification:

Before payouts may be released, the property owner, landlord, property management company, or other payment recipient must successfully establish and maintain an eligible connected payment account through Imanogo's third-party payment processor. The connected account must satisfy all applicable identity, business, banking, and other verification requirements required by the payment processor or applicable law.

Imanogo may also require additional information or documentation when reasonably necessary to verify the business, its representatives, its properties, or the legitimacy of payment activity.

Initial Payout Period:

For newly approved accounts accepting payments through Imanogo, the first payout will generally not be eligible for release until at least thirty (30) days after the applicable initial payment or account activation, as determined by Imanogo.

The initial 30-day period is intended to provide additional time for account verification, payment settlement, fraud monitoring, dispute detection, and other risk-management procedures.

Completion of the 30-day period does not guarantee immediate release of funds. Funds must also be available for payout through the payment processor and satisfy the review requirements described below.

Payout Review and Release:

Before funds are approved for payout, Imanogo may confirm that:

• The connected payment account has completed required verification.
• The landlord, property owner, or property management company has been approved to accept payments through Imanogo.
• The applicable payment has successfully processed and the funds are available for payout.
• There are no known or reasonably suspected fraudulent, unauthorized, or suspicious transactions associated with the account or payment.
• There are no unresolved payment disputes, chargebacks, reversals, or other payment-related claims that reasonably require the funds to remain available
• The account is in compliance with Imanogo's Terms of Use, payment policies, and applicable laws and regulations.
• Any additional information or documentation reasonably requested as part of a payment or account review has been provided.

Once the applicable review requirements have been satisfied, eligible funds may be approved for payout to the connected account's designated bank account.

Delayed, Suspended, or Withheld Payouts:

Imanogo may delay, suspend, or withhold a payout when reasonably necessary to investigate suspected fraud, unauthorized transactions, unusual payment activity, disputes, chargebacks, account verification issues, violations of these Terms, legal or regulatory requirements, or other circumstances that present a reasonable financial or security risk.

Where appropriate, Imanogo may request additional information or documentation before releasing funds.

Payout timing may also be affected by payment processing times, banking schedules, weekends, holidays, payment method, payment processor requirements, reserves, disputes, or other circumstances outside Imanogo's control.

Third-Party Payment Processing:

Payment processing services are provided through third-party payment processors, including Stripe. Use of payment processing services may also be subject to the payment processor's applicable agreements, policies, verification requirements, restrictions, and processing timelines.

Imanogo does not guarantee that funds will become available or arrive in a recipient's bank account on a specific date. Any estimated payout date displayed through the platform is an estimate and may be affected by the factors described above.

No Escrow Relationship:

Imanogo's payment review and payout procedures are intended for payment processing, fraud prevention, risk management, and regulatory compliance purposes. They do not create an escrow, trust, fiduciary, banking, or deposit relationship between Imanogo and any user.

By enabling payment processing through Imanogo, you acknowledge and agree to the verification, review, initial payout period, and payout procedures described above.

5. Subscriptions

Certain features may require a paid subscription (each, a “Subscription”). Unless otherwise stated, Subscriptions are billed on a recurring basis (monthly or annually).

• Cancel anytime: You may cancel your Subscription at any time.
• Cancellation stops future recurring charges after the current billing period (unless required otherwise by law).
• Fees already paid are non-refundable except where required by law or expressly stated by us in writing.
• We may change pricing or plan features with notice, as permitted by law.

6. User Responsibilities

You agree not to misuse the Platform and to use it only for lawful purposes. You are solely responsible for all information you provide, including lease details, rent amounts, due dates, fees, and property data.

• You are responsible for complying with all laws and regulations applicable to your role (tenant, owner, manager, company member).
• You will not upload content that is unlawful, infringing, fraudulent, or harmful.
• You will not attempt to bypass security, scrape, reverse engineer, or disrupt Platform operations.

7. Communications

By accepting these Terms and using the Imanogo platform, you agree to receive communications from Imanogo.com, the Imanogo App, and Imanogo LLC, including communications sent on behalf of partner companies using the platform. These communications may include SMS text messages, emails, service announcements, administrative notices, account updates, and product-related information.

Where permitted by law, you also consent to receive marketing communications, including promotions, new features, and offers from Imanogo and relevant third-party partners. We may share or present partner offers that we believe are beneficial to you based on your use of the platform.

• We may market Platform features, new services, and promotions to you.
• We may present or send offers from third-party partners that we believe may be relevant to you.
• You may opt out of marketing messages at any time, but service/transactional notices may continue.

8. Limitation of Liability

To the fullest extent permitted by law, the Platform and its owners, affiliates, officers, employees, contractors, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, loss of data, business interruption, or the costs of substitute services.

To the fullest extent permitted by law, our total liability for any claim related to the Platform shall not exceed the total fees you paid to us (if any) in the twelve (12) months prior to the event giving rise to the claim.

9. Disclaimers

The Platform is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

• We do not warrant uninterrupted or error-free operation.
• We do not guarantee the accuracy of user-provided data.
• We do not guarantee that payments will be completed or that tenants/owners will fulfill obligations.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Platform and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Platform;
• Your violation of these Terms;
• Your content, data, listings, leases, fees, or communications;
• Any dispute between you and another user (including tenant-owner/manager disputes).

11. Termination

You may stop using the Platform at any time. We may suspend or terminate your access at any time, with or without notice, if we believe you violated these Terms, pose a risk to the Platform or other Users, or if required for compliance or safety.

Upon termination, provisions that by their nature should survive will survive, including limitation of liability, disclaimers, indemnification, dispute resolution, and governing law.

12. Modifications to Terms

We may update or modify these Terms at any time, in our sole discretion. Updated Terms are effective when posted (or as otherwise stated). Your continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

13. Privacy Policy

We maintain a separate Privacy Policy that describes how we collect, use, share, and protect personal information. The Privacy Policy is incorporated by reference into these Terms.

14. Governing Law & Venue

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles. To the fullest extent permitted by law, any action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in [Insert County/City, State], and you consent to personal jurisdiction there.

Class Action Waiver: To the fullest extent permitted by law, you agree that you may bring claims only in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action.

15. Dispute Resolution (Optional)

This section is optional and should be reviewed by counsel to ensure it complies with your jurisdiction and product flow. If enabled, it can meaningfully reduce litigation exposure.

16. Contact

Questions about these Terms?

• Email: support@imanogo.com
• Business Name: IMANOGO LLC
• Customer Service Click Here